FREQUENTLY ASKED QUESTIONS
DO YOU ACCEPT INSURANCE?
We do not currently accept insurance. We do accept HSA and FSA cards as payment for sessions, as well as other major debit/credit cards. Matrescent Mind is currently considered an out-of-network provider, which means your insurance company may reimburse a portion of your costs if you file a claim yourself.
We know it can be frustrating trying to find therapy in the greater Nashville area that is covered by insurance. That is why we are currently in the process of getting credentialed and paneled with Blue Cross/Blue Shield PPO of TN plans. As this develops we will update our existing and potential clients.
For all other insurance plans, Matrescent Mind is considered an out of network provider.
*If you would like to submit claims to your insurance company, you can request a superbill from your clinician. This document will have all of the necessary codes that insurance companies need.
WHAT ARE YOUR FEES FOR SERVICES?
Fees depend on the level of education and training of the clinician.
Licensed Therapist (LPC-MHSP/LCSW):
-$250 for 90 min Intake session
-$200 for a 60 min Intake session
-$175 for a 55 min progress session
-$155 for a 45 min progress session
*We never want finances to be a barrier to help. Please send an email to [email protected] and request information to apply for a sliding scale rate. Sliding scale rates vary based on income levels and hardship circumstances. Limited spots available.
*Good Faith Estimate
WHERE IS YOUR OFFICE LOCATED?
On your computer, phone, or tablet! For now... sign up for our newsletter to stay up to date on a physical office location.
WHAT IS YOUR CANCELLATION POLICY?
24 hours. If sessions are not cancelled within this window of your appointment or are missed, you will be responsible for the full session fee.
We understand that emergencies happen that are out of your control and ours. We will practice compassion and flexibility when things come up that make it difficult to cancel your appointment within the cancellation window.
WHAT DOES THE "ONBOARDING" FOR THERAPY LOOK LIKE?
1. Sign up for the 15 minute phone consultation.
2. Get your intake appointment scheduled.
3. Fill out all forms prior to your appointment to ensure the session runs on time and smoothly.
4. Attend your appointment.
5. Intake is a combination of gathering your history, assessments (forms you complete and our clinical assessment), discussing your goals for therapy, and creating a treatment plan.
6. Complete any in-between session practice or other requested assessments and attend your follow up appointments.
WHAT PAYMENT METHODS DO YOU ACCEPT?
HSA, FSA, and most major credit card companies (Visa, MasterCard, Discover, American Express)
AM I A GOOD CANDIDATE FOR THERAPY?
We believe everyone is a good candidate for therapy! Please schedule a free consultation call to share more about your situation and we can give you more information to make a decision if therapy is the right thing for you.
HOW MANY SESSIONS WILL I NEED?
It depends. If you are goal oriented and want quick symptom relief, let your clinician know and focus on hard tools and skills. However, you have to do the work too to see results. We aren't wizards (We wish). Some folks can notice symptom relief within 6-12 sessions.
Other folks want to dive deep and take things slow and have therapy as an on-going supportive space. This could be as short as 6 months up to the rest of their life! It's all based on an individuals needs, wants, impact on their life, and the supportive style that fits them best.
HOW LONG DO SESSIONS LAST?
45 to 90 minutes depending on where you are in your treatment and your specific wants/needs.
WHAT DO ALL OF THOSE LETTERS BEHIND YOUR NAME MEAN?
LPC-MHSP= Licensed Professional Counselor with a Mental Health Service Provider designation. This means a clinician is at the highest license for their level of education (Master's degree). Each counselor goes through thousands of hours (literally 3,360 hrs) to obtain a license through the state board. If you are licensed in multiple states, you must meet each state's requirements to obtain a license.
*Stephanie is also licensed in Illinois. In IL, they call the license LCPC (Licensed Clinical Professional Counselor).
PMH-C= Perinatal Mental Health-Certified. This is a certification through the organization, Postpartum Support International. Each professional must be fully and independently licensed, take approved training courses in perinatal mental health and finally take an exam and pass. Once you have completed those requirements, you must complete 12 hours of continuing education every two years.
HOW DO I SCHEDULE AN APPOINTMENT?
Please sign up for a 15 min free consultation first and during this call we will collect all the necessary information to get you scheduled. Please be ready during this call with your current availability, any specifics you want to work on in therapy, and a payment method. Then we will find a time on the calendar!
WHAT IF I DON'T LIKE WORKING WITH YOU?
That's okay! We will help find you someone new. It's important to like your therapist and feel like they are helping you progress towards your goals.
Phone: 615-257-6064
Email: [email protected]
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